Essay: Advantages and Disadvantages of Obtaining ISO 9001:2000

Sample Essay

There are several advantages and disadvantages of obtaining ISO 9001:2000 certifications which are associated generally with value addition in quality of goods and services and relevant cost of completing standard criteria. The most significant advantage of the standard is increased level of customer satisfaction regarding goods and services. Another advantage is the decreased level of operating expenses work will not be repeated due to high quality. Other advantages of the standard include improvement in internal communication and increase in overall image of the company and the goods and services it sells (Blokdijk 2008).

The most significant disadvantage of implementing ISO 9001:2000 as identified by a research performed on Spanish companies was the large amount of paperwork involved in implementation (Costa and Lorente 2004). There are also other problems and disadvantages of ISO 9001:2000 certification and implementation in organisations which include the large amount of time and money required for meeting the required criteria for certification (Clifford 2005). There is also a major problem of actual quality improvement in organisations as managers and employees only try to satisfy the quality auditor regarding specific quality requirements and actual emphasis on improving quality in processes is ignored (Seddon 2000).

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