Essay: Consumer Banking

Sample Essay

The speed of the process for the acquisition and the processing of a loan and a mortgage also needs to be speeded up in order to increase the time base efficiency of the process and stop queuing in the retail branches of the ABC bank. The current speed of loan processing is very slow which tends to increase the lines queues of people waiting to process their loans and mortgages and also tends to interrupt the atmosphere and the other retail banking operations of the branch. This phenomenon has been seen in almost all the branches of the ABC bank.

Additionally, the ABC bank also needs to take into account the customer help desk services which can need to be present to process and respond to the routine queries put forward by the customers as well as provide customers with technical assistance in the basics of the banking activities that are deemed useful.

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