Essay: The Employee Performance and Development at Futura

Sample Essay

The Employee Performance and Development at Futura recognizes capabilities and activities, recognize development areas, and make a reasonable, purpose of evaluation. Futura determines client fulfillment calling at least ten clients monthly on random selection. The questions involved look into into Futura’s punctual delivery consistency, receptiveness, business ease, technological sustenance, effectiveness of web portal, and positioning supported by quality of products and services (Gumbus & Johnson, 2003).

The responses are gauged on the Likert scale, and both quantitative and qualitative results are derived. The objective of Futura is to gather or go beyond a standard rating of 8.5 (Gumbus & Johnson, 2003).

Looking back at the discussion in this paper, it can be concluded that Balanced Scorecard is properly maintained and implemented at Futura. Managing their customers could not be easier without the customer satisfaction survey as it tells the management as to what extent Futura is committed to its customers.

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