Essay: Internal Business Process Perspective: The Balanced Scorecard

Sample Essay

DUKE UNIVERSITY HOSPITAL

Balanced Scorecard was originally slated to bring PI (Performance Improvement) in businesses. It is a tactical development support system that merges manifold development plans into a solitary incorporated policy. Duke Children’s Hospital felt there was a need to align their administrators and the clinicians, in turn, to bring about great implications towards the fulfillment of their mission.

To apprehend this objective, DCH implemented a realistic administration technique that had already done miracles for many companies listed on Fortune 500 index. When applied the BSC is an amalgamation of manifold intercessions and keeps a record of the achievements or failures of the planned objectives. This technique is a roadmap to achievements, endorses equilibrium in the business, and brings into alignment, all restraints surrounding the strategic plan (Kaplan & Norton, 1996). The balanced scorecard applied at DCH has helped in influencing the victory of the Performance Improvement programs towards attaining the tactical objectives. In any case, performance improvements in the daily operations of the hospital demand extra tools and strategies that overpass the space among policies and strategies.

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